Privacy Policy

Your privacy is important to us at RLX Technologies. We follow industry practices to let you know how our privacy policy answers the following questions:

1. What information does RLX Technologies gather/track and how is it used?

RLX Technologies uses various methods to collect certain kinds of information in aggregate, including:

  • Referers
  • IP addresses
  • System information

None of these methods can be personally identified with you.

A “referer” is the information passed along by a Web browser that references the Web URL you linked from, and is automatically collected by our Web server. This information is collected and used by RLX Technologies to understand the Web sites referring traffic to our download pages and to present appropriate content to our potential customers. RLX Technologies tabulates Referer information on an aggregated basis to identify general trends and traffic patterns.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They are automatically collected by our Web server. RLX Technologies will not use your IP address to attempt to identify your personal information.

System information we collect includes, but may not be limited to time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a Web site and is used by RLX Technologies only for broad demographic statistics. This information may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

We do not collect personal information about you unless you voluntarily provide it to us and we collect, process, and use personal information only for performing the relevant service selected by you. That information will be gathered when you come onto our site to: provide feedback in an online survey; request a contact from a RLX Technologies sales representative; and/or save a product configuration on our Web site. The personal information that may be gathered includes your name, fax, telephone number, street address, and e-mail address. You may also be asked for further information about yourself such as your job category and your industry type, your company name and job title, and the number of people in your company.

2. With whom does RLX Technologies share the information it gathers/tracks?

We will not transfer information that personally identifies you to anyone else without your knowledge and approval at the time it is collected from you. You will also have the opportunity then to indicate whether you wish to decline to receive promotional or marketing material about other products and services of RLX Technologies or others.

3. How can I correct and update my personal information? What is the RLX Technologies policy on deleting or de-activating my name from its database?

Upon your request, we will assist you to review, to delete, or to correct or update personal information that you have previously provided.

4. Who can I ask if I have any additional questions?

If at any time you believe that we have not adhered to our policy with respect to protecting your privacy, or if you have questions regarding the collecting and/or use of your personal information or regarding our privacy policy, please contact us. We will use all commercially reasonable efforts to promptly address your concern.